Starrett Wellness Group LLC

Our Commitment to Your Privacy

Starrett Wellness Group LLC ("we," "us," "our") understands that the information you share with us — both on this website and in your care — is deeply personal. This page explains how we collect, use, and protect your information, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida and federal law.

Notice of Privacy Practices (HIPAA)

If you become a client, your Protected Health Information (PHI) — including clinical notes, diagnoses, treatment plans, and billing records — is protected under HIPAA. You will receive our full Notice of Privacy Practices at or before your first session, which explains in detail:

• How we may use and disclose your health information for treatment, payment, and healthcare operations
• Your right to access, inspect, and request a copy of your records
• Your right to request corrections to your records
• Your right to request restrictions on certain uses or disclosures
• Your right to request confidential communications
• Your right to receive an accounting of certain disclosures
• Your right to file a complaint with us or with the U.S. Department of Health & Human Services Office for Civil Rights if you believe your privacy rights have been violated, without fear of retaliation

Information We Collect Through This Website

Our contact form is intentionally limited: we collect only your name, email, phone number, contact preference, and any general scheduling notes you choose to include. Please do not submit health information, diagnoses, or clinical details through this website's contact form. Any clinical information is collected securely, after your first contact with our office, through HIPAA-compliant channels.

How We Use Your Information

Information submitted through this website is used only to respond to your inquiry and schedule your free consultation. Clinical information collected once you become a client is used solely for treatment, coordination of care (with your consent), billing, and legally required record-keeping.

Information Sharing

We do not sell, rent, or share your personal or health information with third parties for marketing purposes. Information may be shared with service providers who help us operate our practice — such as our electronic health record system, scheduling platform, or payment processor — each of whom is bound by HIPAA-compliant confidentiality agreements (Business Associate Agreements). We may also disclose information when required by law, such as in cases of imminent risk of harm.

Telehealth Privacy

Telehealth sessions are conducted through a HIPAA-compliant video platform. We recommend joining sessions from a private location and using headphones where possible, to help protect your own privacy on your end of the call.

Minors' Privacy

For clients under 18, a parent or legal guardian must provide consent for treatment. Certain disclosures to parents/guardians may be limited by Florida law depending on the minor's age and the nature of treatment — this will be discussed clearly at the start of care.

Data Retention

Clinical records are retained in accordance with Florida Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling requirements. Website contact form submissions are retained only as long as needed to respond to your inquiry.

Your Rights & How to Reach Us

You may request access to, correction of, or a copy of your records, or ask questions about this policy, by contacting our office directly at (727) 207-4579. You also have the right to file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights at no cost and without retaliation.

What this website collects, and what it doesn't

This section covers general website data — separate from the clinical record described above, which is governed by HIPAA.

• What we collect: your name, email, phone number, an optional scheduling note, and basic device/analytics data if our hosting provider records it (e.g., browser type, page visited).
• Our contact form will always warn you not to submit diagnoses, clinical history, or other people's names — general scheduling details only.
• We do not sell your data, and we do not maintain marketing lists.
• Service providers we use are named here by category, not by internal system detail: scheduling/credentialing (Headway), website hosting (Netlify), and payment processing. Any vendor that could touch Protected Health Information is required to sign a Business Associate Agreement with us.
• Retention: website inquiries are kept only as long as needed to respond to you and as required by law.
• Access or correction requests: hello@starrettwellness.com or (727) 207-4579.

This website policy is not a substitute for the HIPAA Notice of Privacy Practices you will receive at or before your first session.

Starrett Wellness Group LLC

By providing your mobile number and opting in, you consent to receive text messages from Starrett Wellness Group LLC at (727) 207-4579 related to appointment reminders and scheduling logistics only.

Message frequency varies with your appointments. Message and data rates may apply.

Reply STOP at any time to opt out of SMS. Reply HELP for assistance, or contact us at (727) 207-4579 or hello@starrettwellness.com.

Consent to receive texts is not a condition of receiving care.

Carriers are not liable for delayed or undelivered messages.

We do not send clinical information, diagnoses, treatment details, or therapy content by text. We do not send promotional offers or review requests by text.

Text is not a secure channel for Protected Health Information. If you reply to a reminder with clinical detail, we will move that conversation to a HIPAA-appropriate channel and ask you not to continue the discussion by SMS.

Accessibility Statement

Starrett Wellness Group LLC is committed to ensuring this website is accessible to everyone, including people with disabilities, in alignment with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience any difficulty accessing content on this site, or need this information in an alternative format, please contact our office at (727) 207-4579 and we will work with you to provide the access you need.